Mercedes Car Finance payment protection insurance (PPI), also known as loan repayment insurance, credit insurance or credit protection insurance was designed so that the borrower could make repayments to Mercedes Car Finance if they were unable to earn income to service the debt. This shouldn't be confused with income protection insurance which is not usually attached to a debt. PPI was widely sold by Mercedes Car Finance as an add-on to the loan or an overdraft product.
Mercedes Car Finance PPI usually covered payments for a minimum of 12 months, this gave the borrower enough time to find alternative means of making repayments such as going back to work.
Some Mercedes Car Finance PPI policies were sold without the consumer even aware that PPI was added onto their loan. Some consumers claim that Mercedes Car Finance informed them that their application for a loan, credit card or mortgage would be declined if they didn't take out Mercedes Car Finance payment protection insurance. In some cases this led to fear of losing a loan and the borrower would accept the Mercedes Car Finance PPI even though they may not of even needed it.
Mercedes Car Finance may have mis-sold you PPI if any of the below statements are relevant to you at the point of sale:
- Were you aware that Mercedes Car Finance had added PPI to your agreement?
- If you were not aware PPI had been added to your agreement by Mercedes Car Finance, it may have been added without your consent or it may have been opt-out box which was not obvious.
- Did Mercedes Car Finance make you aware about cancelling your PPI policy?
- You should have been made aware by Mercedes Car Finance that you had the right to cancel your PPI policy within the cooling off period.
- Was the total cost of the Mercedes Car Finance PPI policy clearly explained to you at the point of sale?
- Mercedes Car Finance should have explained every aspect of any costs relating to your PPI agreement. Failure to do so would be considered a big mis-selling factor.
- Did Mercedes Car Finance make you aware of any exclusions or circumstances in which you would not be eligible to make a claim?
- If you weren’t told by Mercedes Car Finance about the exclusions, or circumstances in which you couldn’t claim, you may have been mis-sold your Mercedes Car Finance PPI policy.
- Did you have a pre-existing medical condition at time you were sold your PPI policy by Mercedes Car Finance?
- If you were ever unable to work throughout the term of your Mercedes Car Finance PPI policy due to the pre-existing medical condition, you would not have been covered by the Mercedes Car Finance PPI policy.
- Did Mercedes Car Finance make you aware that part of your PPI premiums may have been paid as commission?
- The Plevin ruling means that if over 50% of your PPI premiums were paid in commission to Mercedes Car Finance, you were mis-sold and are due a PPI refund.
- Were you older than the upper age limit for your Mercedes Car Finance PPI policy?
- If Mercedes Car Finance had an upper age limit on the PPI policy and you were above this set age, you would not have been covered.
- Was the term of your Mercedes Car Finance PPI cover shorter than the term of the finance agreement AND did Mercedes Car Finance not explain that there would be a period of no PPI cover towards the end of your finance agreement?
- If Mercedes Car Finance did not explain that you would be unprotected for any period of time throughout the finance agreement, you have been mis-sold your Mercedes Car Finance PPI policy.
- Were you led to believe that the Mercedes Car Finance PPI policy was compulsory to your finance agreement?
- If a PPI policy was required for the finance agreement, Mercedes Car Finance should have made you aware that you had the right to shop around OR if you had pre-existing cover elsewhere, Mercedes Car Finance should not have sold you another PPI policy.
- Did Mercedes Car Finance enquire if you had PPI cover elsewhere that would of covered repayments?
- Mercedes Car Finance should have asked if you had pre-existing PPI cover elsewhere as this would have been sufficient.
- When you were sold your PPI policy by Mercedes Car Finance, were you unemployed, self-employed or retired?
- If you were unemployed, self-employed or retired when Mercedes Car Finance sold you your PPI policy, you would not have been covered and therefore the Mercedes Car Finance PPI policy would have been of no benefit to you.
- Did you feel pressured into purchasing the Mercedes Car Finance PPI policy?
- A simple assessment of your personal circumstances to determine if PPI was of any benefit to you should have been carried out by Mercedes Car Finance, with no pressure or hard selling.
If you have a successful PPI complaint against Mercedes Car Finance upheld, you would be entitled to a full refund PPI paid to Mercedes Car Finance, a full refund of any interest charged on the PPI by Mercedes Car Finance and a compensation interest of 8% per annum on both of those combined.